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Website Hosting, Maintenance & Support Subscription Agreement

Effective Date: January 01, 2026

This Website Hosting, Maintenance & Support Subscription Agreement (“Agreement”) is entered into by and between Twofold Media LLC, a Missouri limited liability company with its principal place of business in Kansas City, Missouri (“Twofold Media,” “Provider,” “we,” or “us”), and the individual or entity purchasing Services (“Client,” “you”).

By purchasing, subscribing to, or using the Services, you agree to be legally bound by this Agreement.

1. Services

Twofold Media provides subscription-based website hosting and support services, which may include:

  • Website Hosting
  • Ongoing Maintenance & CMS Updates
  • Backup Services (see Section 8)
  • Malware Scanning & Remediation (see Section 9)
  • SSL Certificate Provisioning & Renewal
  • Unlimited Small Website Changes (Section 6)
  • Personal Ticket Submission Board
  • Included Plugin Licenses (Section 11)
  • Priority Support
  • Four (4) Development Hours per Month (Section 7)

Services are provided month-to-month unless otherwise agreed in writing.

2. Subscription Term & Billing

2.1 Month-to-Month Subscription. Services are billed monthly and automatically renew each billing cycle unless canceled.

2.2 Authorization to Charge. Client authorizes Twofold Media to charge the payment method on file for all recurring fees.

2.3 Non-Refundable Fees. Except where required by law, fees are non-refundable and not prorated.

2.4 Failed Payments. If payment fails, Twofold Media may suspend Services after reasonable notice. Suspension may result in website downtime.

2.5 Fee Changes. Twofold Media may modify pricing upon thirty (30) days’ notice for future billing cycles.

3. Cancellation & Termination

3.1 Client Cancellation. Client may cancel at any time via the client portal or written notice. Cancellation becomes effective at the end of the current paid billing period.

3.2 Effect of Termination.
Upon termination:

  • Hosting services will cease.
  • Plugin licenses provided by Twofold Media may be revoked.
  • Access to backup systems and monitoring tools may end.
  • Twofold Media may delete hosted files and backups after thirty (30) days.

3.3 Provider Termination. Twofold Media may suspend or terminate Services for:

  • Breach of this Agreement
  • Non-payment
  • Illegal or prohibited content
  • Security threats or repeated malware reinfection
  • Use of nulled/pirated plugins or themes

4. Client Responsibilities

Client agrees to:

  • Maintain accurate contact and billing information
  • Safeguard login credentials
  • Comply with all applicable laws
  • Maintain independent copies of important data
  • Approve requested restores when applicable
  • Refrain from installing unsupported, pirated, or vulnerable software

Client is solely responsible for website content, regulatory compliance (including privacy laws), and products/services sold through the website.

5. Uptime Monitoring & Availability

Twofold Media utilizes third-party uptime monitoring systems to detect outages.

However:

  • Continuous uptime is not guaranteed.
  • Monitoring tools may experience delays or blind spots.
  • Notifications may not be instantaneous.

Twofold Media will use commercially reasonable efforts to respond to confirmed outages during business hours.

Excluded Downtime Causes

Twofold Media is not responsible for downtime caused by:

  • DNS or domain registrar issues
  • Third-party hosting infrastructure failures
  • Internet backbone outages
  • DDoS attacks beyond reasonable mitigation
  • Client changes or misconfigurations
  • Traffic spikes beyond plan capacity
  • Third-party plugins, APIs, or integrations
  • Force majeure events

Unless explicitly stated in writing, no uptime Service Level Agreement (SLA) or downtime credits apply.

6. Small Website Changes / Unlimited

“Small Website Changes” includes minor edits such as:

  • Updating text or images provided by Client
  • Changing page slugs or metadata
  • Posting blog content supplied by Client
  • Minor layout adjustments using existing components

Fair Use Policy

“Unlimited” is subject to reasonable use. Twofold Media may:

  • Queue requests
  • Limit concurrent open tickets
  • Require batching of changes
  • Reclassify excessive or repetitive tasks as billable work

Exclusions

Small Changes do NOT include:

  • New page builds beyond minor duplication
  • Custom-coded functionality
  • New integrations or API connections
  • E-commerce configuration
  • Custom form logic
  • SEO strategy work
  • Accessibility audits
  • Major design overhauls

Such work falls under Development Hours (Section 7) or billable services.

7. Included Development Hours

Select subscriptions includes four (4) development hours per month.

  • Hours do not roll over.
  • Overage work is billed at Twofold Media’s current hourly rate.
  • Scope approval may be required before development begins.

Development hours apply to larger tasks such as new pages, components, styling adjustments, or feature enhancements.

8. Backup Policy

Twofold Media maintains the following rolling backup retention schedule:

  • Five (10) Daily Backups
  • Four (4) Weekly Backups
  • Three (3) Monthly Backups

Backups are maintained on a rotating basis and older backups are automatically overwritten.

Important Backup Disclosures

  • Backups are not guaranteed to be error-free or complete.
  • Backup systems may fail due to technical limitations.
  • Client is strongly encouraged to maintain independent backups.

Restore requests may overwrite newer content created after the selected restore point.

9. Malware Scanning & Removal

Twofold Media provides regular malware scanning and reasonable remediation efforts.

However:

  • No security solution guarantees prevention or detection of all threats.
  • Malware may originate from compromised passwords, third-party software, or external services beyond Twofold Media’s control.

Twofold Media may, at its discretion:

  • Take the site offline temporarily
  • Restore from backup
  • Remove infected files
  • Require password resets

Repeated infections caused by Client negligence or unsupported software may require paid remediation.

10. SSL Certificates

Twofold Media provides SSL certificate provisioning and renewals when technically feasible.

Twofold Media is not responsible for SSL failures caused by:

  • DNS misconfiguration
  • Domain expiration
  • Registrar restrictions
  • Third-party certificate authority issues

11. Included Plug-in Licenses

Certain plugin licenses may be provided while Client remains subscribed.

  • Licenses are non-transferable.
  • Licenses may be revoked upon cancellation.
  • Vendor terms apply.
  • Twofold Media may substitute equivalent tools if licensing changes occur.

Twofold Media is not liable for post-termination loss of premium features or updates.

12. Acceptable Use

Client may not host or distribute:

  • Illegal content
  • Malware or phishing systems
  • Infringing intellectual property
  • Spam systems
  • Harmful scripts or exploit code

Twofold Media reserves the right to suspend Services to protect infrastructure or comply with law.

13. Disclaimer of Warranties

Services are provided “AS IS” and “AS AVAILABLE.”

Twofold Media disclaims all warranties, express or implied, including:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Uninterrupted or error-free operation
  • Absolute security

No guarantee is made that malware, downtime, or data loss will never occur.

14. Limitation of Liability

To the maximum extent permitted by Missouri law:

  • Twofold Media’s total liability shall not exceed the total fees paid by Client in the three (3) months preceding the event giving rise to the claim.
  • Twofold Media shall not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, lost revenue, or business interruption.

These limitations apply even if advised of the possibility of such damages.

15. Indemnification

Client agrees to indemnify and hold harmless Twofold Media from claims arising out of:

  • Website content
  • Products or services sold via the website
  • Legal or regulatory violations
  • Intellectual property infringement
  • Breach of this Agreement

16. Governing Law & Venue

This Agreement shall be governed by the laws of the State of Missouri.

Any dispute shall be resolved exclusively in the state or federal courts located in Jackson County, Missouri.

Both parties consent to personal jurisdiction in those courts.

17. Force Majeure

Twofold Media is not liable for delays or failures caused by events beyond reasonable control, including natural disasters, infrastructure outages, cyberattacks, governmental actions, labor disputes, or internet-wide disruptions.

18. Modifications to Agreement

Twofold Media may update this Agreement at any time. Updated terms become effective upon posting in the client portal or website.

Continued use of Services after updates constitutes acceptance.